Return & Refund Policy

At Zenvexa, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase or your order number is required.

Products returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Personalized or custom-made products

• Perishable goods

• Hygiene or personal care items that have been opened or used

• Items marked as final sale

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Include:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

We will review your request and arrange a replacement or refund if your claim is approved.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days. The time it takes for the funds to appear in your account depends on your bank or payment provider.

Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact our customer support team.

Return Shipping

If the return is due to our error (such as a damaged, defective, or incorrect item), we will provide an appropriate solution, which may include covering the return shipping cost.

If the return is for any other reason, the customer may be responsible for return shipping costs unless otherwise stated.

Original shipping charges are non-refundable unless the return is due to our mistake.

Order Cancellation

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled. In that case, you may request a return after receiving the order if it meets the return eligibility requirements.

Contact Us

If you have any questions about our Return & Refund Policy or would like to request a return, please contact us through our Contact Us page or email our customer support team.

We appreciate your trust in Zenvexa and are committed to providing a fair and transparent shopping experience.