Shipping policy

Shipping Policy

Thank you for shopping with Zenvexa. We are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment is confirmed.

  • Orders are not processed on weekends or public holidays.

  • During busy periods, processing may take slightly longer.

Shipping Times

Estimated delivery times vary by destination:

  • United States: 7–15 business days

  • Canada: 7–18 business days

  • United Kingdom: 7–15 business days

  • Australia: 8–18 business days

  • Europe: 7–18 business days

  • Other International Destinations: 10–20 business days

Please note that these are estimated delivery times and may vary due to customs, weather, holidays, or courier delays.

Shipping Costs

Shipping charges are displayed during checkout before payment is completed.

From time to time, Zenvexa may offer free shipping promotions on selected products or orders.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number (where available).

You can also check your shipment status through our Track Order page.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

Zenvexa is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact our customer support team. We will work with the shipping carrier to help resolve the issue.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and provide:

  • Your order number

  • Photos of the damaged product

  • Photos of the packaging

We will review your request and provide an appropriate resolution.

Contact Us

If you have any questions regarding shipping or your order, please visit our Contact Us page or reach out to our customer support team.

Thank you for choosing Zenvexa. We appreciate your trust and look forward to serving you.